A lawful basis, not informal access — Link to section
Kasai Cloud does not voluntarily provide customer content to governments merely because it is requested informally. Any disclosure must have an applicable lawful basis. This policy does not prevent us from complying with a binding lawful obligation or responding to a qualifying emergency under applicable law.
How a request is assessed — Link to section
Requests should identify the requesting authority, legal authority relied on, jurisdiction, account or information sought, relevant period and a verifiable contact. We assess validity, jurisdiction, scope, legal authority and proportionality where applicable. Where appropriate, we may challenge or seek to narrow an invalid, overbroad or legally deficient request. Receipt alone does not establish validity.
Limited disclosure and preservation — Link to section
Kasai Cloud intends to disclose only the information required by the applicable lawful request. A lawful preservation requirement may require retention of specified information while the process is evaluated; preservation is not itself permission to disclose it. Access and disclosure should be restricted to the personnel and information reasonably needed to fulfil the lawful obligation.
Informing the affected customer — Link to section
Where legally permitted, we aim to notify the affected customer before disclosure so they can understand the request and consider available remedies. Law, a binding prohibition or circumstances recognised by applicable law may prevent or delay notice. We do not promise notification in every case.
Emergency requests — Link to section
Emergency requests must be identified as such and explain the imminent danger, the information needed, why ordinary process is insufficient and the lawful basis for disclosure. We assess the circumstances and legal requirements; urgency alone does not create unrestricted access. This contact channel is not an emergency-response service. People in immediate danger should contact the competent emergency services.
Transparency and submission — Link to section
Any future transparency report will be linked from this page. No claim is made here about the number of past requests or whether Kasai Cloud has ever received one. Authorities should use the verified legal contact and provide the information needed for assessment; ordinary support access is not a route around legal review.
Contact legal
This contact channel is awaiting confirmation. Verified contact details will be published here before public launch.
Describe your request and the account concerned. Never send your password, device credentials or private files unless a secure, necessary exchange has been agreed.